SHIPPING & RETURNS INFORMATION

Please do not hesitate to contact us if your shipping question is not answered below.

YOUR ORDER

As soon as you place your order, the order amount will be charged to your account and you will receive a confirmation email with your order summary.

Please note that all our pieces are only available on pre-order, so there is an average waiting period of 4 to 8 weeks once your order has been processed (it may take longer for international orders).

If you have an urgent request, please contact us and we will do our best to accommodate you where possible.

DELIVERY

We ship both locally and internationally. All our shipments are made via DHL and are fully trackable. We will send you a shipping confirmation email including a tracking number as soon as your order is shipped. You can use this number to track your order online.

Please note that international shipments may incur import or customs fees upon entry into the destination country. We do not cover these duties and taxes, they are therefore the responsibility of the recipient. Unfortunately, we have no control over these potential charges and cannot predict their amount. Please contact your local customs office for more information before placing an order.

SÈVE is not responsible for delays caused by delivery couriers or the customs clearance process once your piece has been shipped.

PACKAGING

Each piece will arrive in a custom-made and sustainably produced (ring) box. All our packaging is responsibly designed. We encourage you to recycle the packaging once you have received your order.

ORDER CANCELLATION

SÈVE pieces are made to order only, therefore, if you wish to cancel or modify your order, please contact us within 24 hours of your order and we will refund your account or take into account the requested modifications. Beyond this period, the order will not be exchangeable, cancelable, or refundable.

DAMAGED ITEMS

All our products are carefully checked by our quality team before being shipped to ensure high-quality standards. Unfortunately, damage to items due to normal wear and tear is not refundable and will not be accepted.